Delete your account

You can delete your FreshBasky account at any time. Deletion is permanent - your sign-in, saved addresses and notification history are removed and cannot be restored.

1. Delete it yourself, in the app

This is the fastest route and takes effect immediately.

• Open FreshBasky and tap your profile picture in the top right.
• Scroll to the bottom and tap Delete my account.
• Confirm twice. The app signs you out as soon as the account is removed.

If you have an order still on its way, deletion is refused until it is delivered or cancelled. This protects both sides while goods or money are in transit.

2. If you cannot sign in

Email support@freshbasky.com from the address registered on the account, with the subject Account deletion request. We will confirm your identity and delete the account within 7 days.

We can only act on a request sent from the registered email address - otherwise anyone could delete somebody else's account.

3. What is deleted

• Your sign-in and profile (name, email, phone).
• Every saved delivery address and its map location.
• Your notification history and device notification token.
• Your activity records used to improve the app.

4. What is kept, and why

Records of completed orders are retained as financial records, which we are required to keep for tax and accounting purposes. They are anonymised at the moment your account is deleted: the order is no longer linked to you or to any contact detail, and cannot be traced back to you.

Payment confirmation photographs taken at delivery are deleted three days after the delivery regardless of whether you close your account.

5. Questions

See our Privacy Policy for the full detail of what we collect and how long we hold it, or write to support@freshbasky.com.