Privacy Policy

Last updated: September 21, 2026

FreshBasky ("we", "us") respects your privacy. This Privacy Policy explains what information we collect through our mobile application and website, how we use it, and the choices you have.

1. Information We Collect

Account information: name, email address, phone number, and password.
Precise location. With your permission we read your device's GPS position to check whether we deliver to your area and to record the exact spot a delivery should reach. We never collect location while the app is closed or in the background.
Delivery addresses you save, including the map location attached to each one.
Order history and payment status (card details are handled by our PCI-compliant payment processors and are never stored on our servers).
Payment confirmation photographs. For cash and UPI orders, the delivery partner photographs your payment confirmation screen at handover using the device camera. This is used only to resolve payment disputes and is deleted automatically after three days.
Notification token. If you allow notifications, a device token so we can send order updates. Removed when you sign out or delete your account.
App activity. Which screens and searches you use, and the location of attempts to order from outside our delivery area, so we can decide what to stock and where to expand. Device and crash data such as app version and device type.

2. How We Use Your Information

To process and deliver your orders.
To provide customer support and respond to inquiries.
To send order updates, receipts, and, where you've opted in, promotional communications.
To improve our app, detect fraud, and maintain platform security.

3. Sharing of Information

We share information with delivery partners, payment processors, and service providers strictly to fulfill your orders and operate our services. We do not sell your personal information to third parties.

Your delivery partner is shown your delivery address, the contact number attached to that address, and the map location - they cannot reach your account, your order history, or anybody else's details.

Our infrastructure providers store data on our behalf: Supabase (database and authentication), Cloudflare (image storage) and Expo (notification delivery and crash reporting). They process data only to run the service.

4. Data Retention & Security

We retain personal data for as long as your account is active or as needed to provide services and comply with legal obligations. We use industry-standard safeguards to protect your data, though no method of transmission is 100% secure.

Payment confirmation photographs: three days, then deleted automatically. They exist only to settle a dispute in the days following a delivery.
Account details, addresses and notification history: until you delete your account.
Completed orders: retained as financial records after account deletion, but anonymised so they can no longer be linked to you.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of marketing communications. You can exercise these rights from your profile in the app or by contacting us at support@freshbasky.com.

To delete your account, tap Delete my account at the bottom of your profile in the app, or follow the instructions on our account deletion page if you can no longer sign in.

6. Children's Privacy

FreshBasky is not directed to children under 16, and we do not knowingly collect personal information from them.

7. International Users

If you access FreshBasky from outside the country in which our servers are located, your information may be transferred internationally in accordance with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or via email.

9. Contact Us

Questions about this policy can be sent to support@freshbasky.com or via our Contact page.

1. Information We Collect

Account information: name, email address, phone number, and password.

Precise location. With your permission we read your device's GPS position to check whether we deliver to your area and to record the exact spot a delivery should reach. We never collect location while the app is closed or in the background.

Delivery addresses you save, including the map location attached to each one.

Order history and payment status (card details are handled by our PCI-compliant payment processors and are never stored on our servers).

Payment confirmation photographs. For cash and UPI orders, the delivery partner photographs your payment confirmation screen at handover using the device camera. This is used only to resolve payment disputes and is deleted automatically after three days.

Notification token. If you allow notifications, a device token so we can send order updates. Removed when you sign out or delete your account.

App activity. Which screens and searches you use, and the location of attempts to order from outside our delivery area, so we can decide what to stock and where to expand. Device and crash data such as app version and device type.

3. Sharing of Information

4. Data Retention & Security

Payment confirmation photographs: three days, then deleted automatically. They exist only to settle a dispute in the days following a delivery.

Account details, addresses and notification history: until you delete your account.

Completed orders: retained as financial records after account deletion, but anonymised so they can no longer be linked to you.

5. Your Rights

To delete your account, tap Delete my account at the bottom of your profile in the app, or follow the instructions on our account deletion page if you can no longer sign in.