Privacy Policy

FreshBasky, Inc. ("FreshBasky", "we", "us") respects your privacy. This Privacy Policy explains what information we collect through our mobile application and website, how we use it, and the choices you have.

1. Information We Collect

• Account information: name, email address, phone number, and password.
• Delivery information: your address and, with permission, your device location.
• Order history and payment status (payment card details are handled by our PCI-compliant payment processors and are never stored on our servers).
• Device and usage data such as app version, device type, and crash logs.

2. How We Use Your Information

• To process and deliver your orders.
• To provide customer support and respond to inquiries.
• To send order updates, receipts, and, where you've opted in, promotional communications.
• To improve our app, detect fraud, and maintain platform security.

3. Sharing of Information

We share information with delivery partners, payment processors, and service providers strictly to fulfill your orders and operate our services. We do not sell your personal information to third parties.

4. Data Retention & Security

We retain personal data for as long as your account is active or as needed to provide services and comply with legal obligations. We use industry-standard safeguards to protect your data, though no method of transmission is 100% secure.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of marketing communications. You can exercise these rights from Account Settings in the app or by contacting us at official.freshbasky@gmail.com.

6. Children's Privacy

FreshBasky is not directed to children under 16, and we do not knowingly collect personal information from them.

7. International Users

If you access FreshBasky from outside the country in which our servers are located, your information may be transferred internationally in accordance with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or via email.

9. Contact Us

Questions about this policy can be sent to official.freshbasky@gmail.com or via our Contact page.